FAQ

Q
Shipping & Delivery info
Shipping is added based on your location and size/weight of your board. Boards ship from Byron Bay Australia, for east coast delivers within Australia cost per board is apporx $200 AUD, it can be more or less depending on your exact location. Western Australia costs start at $300 AUD. International costs start at $350 AUD and are dependent on your location. Please send us an email to discuss before ordering for exact costs, thank you.
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Deposits and Payment Plans
If paying the full cost of your board is a hardship, we do offer a $450 deposit plan option, with the remainder to be paid on or before the completion of your board. If you would like to discuss other options please send us an email using our contact page.
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How long do custom orders take?
Custom orders are completed within 4-6 weeks depending on the time of year, please expect delays around the holidays.
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Do you ship internationally?
Yes we do ship internationally, and do have some stockists overseas in Indonesia and Europe. Please contact us for a quote before placing your order.
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Can I visit the factory?
Factory visits are by appointment and for customers only, please check out contact page and send us an email to schedule a time.
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Where can I find your boards?
We are currently being stocked in Australia:  The Board Emporium, Sydney and  Surfection in Byron Bay. Indonesia: Drifter Bali Europe: UWL workshop, Sea Sick Steve shop If you are curious about stocking Joel Fitzgerald Surfboards please do send us an email.
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Ordering a Quiver?
If you would like to order more than 2 boards, perhaps you are in need of a complete new personal or family quiver? Please do let us know and we can show you a progression from board to board to board (for personal achievement),  and help you and your family get the right boards for your goals. Orders for 3 or more boards do qualify for a discount, please do contact us to discuss.
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Fins
Boards do not come with fins, we highly recommend Alkali Fins and offer our customers a special discount code for all new board purchases.
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Sustainability and craftsmanship
Each board is hand crafted by Joel Fitzgerald personally, and made in the country of origin from which your board is being purchased. The majority of our boards are made in Byron Bay Australia. All materials are sourced locally and in the country of origin, using local services and in a slow process producing as little waste as possible.  Joel Fitzgerald Surfboards are built to last and made with care. We are working on even more sustainable methods and starting to use more sustainable materials and technologies as they become available.
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Artists Collaborations
Joel Fitzgerald Surfboards has and continues to collaborate with some very inspiring artists, filmmakers and musicians on multi platforms. If you are interested in collaborating with Joel Fitzgerald Surfboards, Joel Fitzgerald himself or our team riders please do Contact us.
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How much does Glassing cost?
Length determines the additional to costs added to your order// Boards 6'0" and under::  Volan-$100, Single Color Resin Tint-$50, Fabric Inlay Tail only $50, Fabric Inlay Deck only $50, Mutiple Color Resin Tint or Custom artwork starts $100   Boards 6'1" to 7'0":: Volan-$100, Single Color Resin Tint-$50, Fabric Inlay Tail only $50, Fabric Inlay Deck only $50, Mutiple Color Resin Tint or Custom artwork starts $100   Boards 7'1" to 9'0":: Volan-$150, Single Color Resin Tint-$100, Fabric Inlay Tail only $50, Fabric Inlay Deck only $50, Mutiple Color Resin Tint or Custom artwork starts $150   Boards 9'0" to 10':: Volan-$200, Single Color Resin Tint-$100, Fabric Inlay Tail only $50, Fabric Inlay Deck only $75, Mutiple Color Resin Tint or Custom artwork starts $200   Boards over 10' email for quote
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Gift Cards
Gift Cards are available upon request via electronic download, or mailed out. Gift Card amounts start at $50.